Emergency Shelter Response

Updated January 4, 2024


Beginning in August, the Commonwealth of Massachusetts placed migrant families in Bedford for emergency shelter. The Governor has declared a state of emergency as the number of arriving migrants has sharply increased and the existing Emergency Shelter program is overwhelmed. Massachusetts has a “right to shelter” law for families with children and pregnant women, which means that shelter must be provided. The Town of Bedford has no role in the placement of families in local shelters.

An interdepartmental working group including the Bedford Public Schools, Health Department, Youth and Family Services, Recreation, Town Manager’s Office, Police, and Fire have been meeting regularly to coordinate emergency assistance and services to these families. The Town is also coordinating with state officials and Bedford’s state legislative delegation, and is connecting with other municipalities who are also hosting emergency shelter for vulnerable families. Town social workers are working to connect families to state services including MassHealth and SNAP benefits. Hotel management has made space available to Town staff to meet with residents and provide play spaces. Cradles to Crayons is providing clothing and diapers. The Rotary Club of Bedford donated funds for car seats. Bedford C.E.R.T. and The Neighbor Brigade have been assisting with transportation for medical appointments. The Bedford Food Bank is also assisting families. 

National Guard personnel have been deployed to assist with the response at the Bedford shelter site. Read the Governor's August 31st announcement.

Over 300 individuals reside at the shelter, with approximately half under 18 years old and approximately 60 school-aged children, the majority of whom are served by the Bedford Public Schools. In accordance with state and federal law, the Bedford Public Schools enroll all school-age children and provide them and their families with appropriate English Learner and other support to engage successfully in learning at Bedford Public Schools. The state is providing education aid to communities hosting homeless families at $18,000 per pupil per year, and the Town expects to receive $20,000 in McKinney-Vento funds. More information on educational guidance from the state can be found in this memo. The Town will continue to seek additional state and federal funding as Town services are impacted. 

It is not clear for how long the families will be in Bedford, as the statewide and nationwide situation is evolving and a critical shortage of shelter beds is ongoing. To house families for longer than thirty days, the hotel must comply with Groups “R-1” and “R-2” in the International Building Code. The Code Enforcement Director has determined that the Bedford Plaza Hotel does comply with both groups. Given the fast-evolving nature of the critical shortage of shelter beds, the Town expects and is prepared to support and serve additional families and will update this webpage with additional information as it becomes available. 

How you can help 

ADULT and CHILDREN’s CLOTHING and OUTERWEAR are no longer being accepted. Please seek out other resources for your donations. 

Many community organizations, houses of worship, and individuals have expressed eagerness to help, and coordination efforts continue. Read below for ways to help. More opportunities to help will be added when available. Please do not drop off donations directly at the Bedford Plaza Hotel.  

  • Gift Cards to Amazon.com or nearby businesses (T.J. Maxx/Marshalls, Ocean State Job Lot, Stop and Shop) can be dropped off at the Health Department (Town Center, Yellow) Building behind Town Hall, 12 Mudge Way, second floor) during business hours of Monday 8am-7pm/Tuesday-Thursday 8am-4pm/Friday 8am-1pm, mailed to the Health Department, or dropped off in the drop box next to the Town Hall entrance (please write “ATTN: Health Department” on the envelope).  
  • Monetary donations: Checks can be made out to “Town of Bedford” with “Emergency Shelter Response” in the memo line, and delivered to the Health Department in the same manner as outlined in the previous bullet point. 
  • Purchase a Charlie Card – The shelter residents are receiving working papers and starting to work. Access to the MTBA to get to work is instrumental to promoting independence -  https://www.mbta.com/fares/charliecard. Donated Charlie Cards can be dropped off at the Health Department office (location and hours above under Gift Card donation bullet point above).
  • Join C.E.R.T to help transport families to medical appointments and to be connected to other volunteer tasks. 
  • Become a volunteer driver for medical appointments by completing a CORI/SORI Authorization Form and returning it in person to the Health Department, 12 Mudge Way.
  • The Bedford Food Bank is in need of volunteers for various tasks including driving. For more information, please contact Sandra Byington
  • There is a need for Haitian Creole, Portuguese, and Spanish interpreters. Please reach out to Enid DeCastro for more information.  
  • The state has organized donation centers and a statewide relief fund—please find information here 
  • Clothing Donations

        -NEWBORNS - New or gently worn items can be dropped off at the Health Department office, 12 Mudge Way.

    • NB-6 months clothing (Sleepwear; L/S and S/S Onesies; One-piece-footies; NB hats; infant socks; Outerwear)
    • Blankets (swaddling and warmer)
    • Baby Bath Towels
    • Sheets for Pack 'n Plays
    • Diaper Backpacks or Bags
    • Waterproof Infant Changing Pads
    • Diaper Wipes
    • NB Diapers       
  • Strollers – new or gently used strollers are needed. Please contact the Health Department via phone at 781-275-6507.