Health Insurance

SHINE (Serving the Health Insurance Needs of Everyone)

  • SHINE counselors are extensively trained and re-certified annually by the Executive Office of Elder Affairs. Services are available to Massachusetts residents for assistance with Medicare Parts A&B, Medicare Advantage Plans, Medicare Prescription Drug Coverage (Medicare Part D), Medicare Supplement Plans, MassHealth and various assistance programs for people with limited resources. 
  • You can access free SHINE counseling services through the following locations:
    • The Bedford COA, please call 781-275-6825 to schedule an appointment
    • Minuteman Senior Services, please call 781-272-7177 for more information


  • Health coverage for in-patient and out-patient care for those who are 65 and meet eligibility requirements.

800-841-2900 (for applications to become a member)

  • In Massachusetts, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth. 
  • Health coverage for costs not paid by Medicare for those who meet income and other eligiblity requirements. 
  • QMB/SLMB (Senior Buy-In):  QMB and SLMB programs pay Medicare premiums, copays and deductibles for those who meet eligiblity guidelines, including income guidelines. 


Attorney General's Health Care Division
888-830-6277 (health care helpline)
Available Monday, Wednesday, Friday 9a-2p

  • If you have a problem with health insurance claims or medical bills, or think you might be the victim of a scam, the Attorney General's Health Care Division may be able to help


  • Click on the link above to see the list of various agencies to connect with depnding on the nature of your complaint.